Grievance Redressal
The Advisor shall be responsible for resolving grievances within the timelines specified under SEBI circulars. The Client can register formal complaints by writing to the Advisor at grievance@investgoal.co.in . If the resolution is unsatisfactory, the Client may lodge a grievance through SEBI’s SCORES platform. All complaints shall be acknowledged within 7 working days and resolved within and resolved within timelines prescribed by SEBI of 21 days; client retains right to escalate via SCORES or IAASB
For any grievances, clients should follow the following steps:
Step 1: The client should first contact the IA using the details in the client service agreements
Step 2: If the resolution provided by IA is unsatisfactory, the client can lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in
Step 3: If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in
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